FAQ

These FAQs cover some of the common inquiries we receive. If you have any additional questions or concerns, don’t hesitate to reach out to our customer service team for assistance.

We recommend visiting a local jewelry store for an accurate measurement. Alternatively, you can request a ring sizing tool from us or refer to our online ring size guide for assistance.

Yes, we offer customization and personalization services for select jewelry pieces. Please contact our customer service to inquire about the available options and any additional charges.

We provide care instructions with each purchase, but general guidelines include avoiding exposure to harsh chemicals, removing jewelry before swimming or engaging in physical activities, and storing pieces in a clean, dry place when not in use. Regular cleaning with a soft cloth can help maintain the shine and beauty of your jewelry.

No, but if products are damaged or incorrect due to company’s fault, we offer a return policy for eligible items. Please refer to our exchange policy for detailed information on returns and exchanges. Keep in mind that personalized or customized items may not be eligible for return or exchange unless they are defective.

We accept various payment methods, including major credit cards, debit cards, and bank transfers. You can find the complete list of accepted payment methods during the checkout process on our website.

Yes, we offer international shipping to select countries. The availability and shipping options may vary based on your location. Please review our shipping policy or contact our customer service for more details.

Once your order is shipped, we will provide you with a tracking number and instructions on how to track your package. You can use this tracking number on our website or the designated courier’s website to monitor the progress of your delivery.

Yes, we take pride in offering high-quality jewelry made with genuine materials such as steel, gold, silver, gemstones, and diamonds. We ensure that our products meet strict quality standards.

You can reach our customer service team through various channels, including phone, email, or our website’s live chat feature. Please visit our “Contact Us” page for the relevant contact information.